February 23, 2024
Return Policies
Return Policy for Alizeller.com
Effective Date: 2024 02 30
Thank you for shopping at Alizeller. We appreciate your business and want to ensure your satisfaction with every purchase. Please read this policy carefully before making a return.
1. Return Eligibility:
- We accept returns for items that meet the following criteria:
- Damaged during transit
- Defective upon receipt
- Incorrect item received
2. Timeframe for Returns:
- Customers must initiate the return process within 15 days of receiving the product.
3. Return Process:
- To initiate a return, please contact our customer support team at Alizeller@alizeller.com with your order number and details about the issue.
- Once approved, you will receive instructions on how to return the item.
4. Condition of Returned Items:
- The item must be unused, in its original packaging, with all tags intact.
5. Return Shipping:
- Customers are responsible for the cost of return shipping if the item is on sale and the price of the tem is $100.
6. Refund or Exchange:
- Customers can choose between a refund or an exchange for the same or similar item.
- Refunds will be processed within 15 business days after receiving the returned item.
7. Restocking Fees:
- No restocking fees.
8. Damaged or Defective Items:
- Customers must provide photographic evidence of damaged or defective items.
- [Include instructions on how to proceed in such cases.]
9. Communication:
- We will keep customers informed throughout the return process.
- If you have any questions, contact us at Alizeller@alizeller.com.
10. Exceptions:
- [Specify any products or situations that are non-returnable, e.g., “Personalized items are non-returnable.”]
By making a purchase from Alizeller, you agree to abide by this return policy.
Alizeller@alizeller.com